How to book
During the low season, from September 15 to June 30, reservations will be made by the contact form in our website.
During the high season, from July 1 to September 15, they will always be done through the website, following the steps below:
In the Reservation section, at the bottom of the page, choose between High and Low season
Fill the form and click the "Book it!" button
You'll find there the specific steps you have to follow
1 – Fill the form with your personal details (necessaries to process the reservation): Name and surname, telephone number, country and email.
There is an additional space in case you want to comment any aspect of your booking, for example that you will come with a dog, or one of the participants has special needs.
2 – Select the payment method. You have three options:
– Cash payment, which you will make at the Kayak del Ter’s base on the day you come to do the activity.
– Payment by Paypal.
– Payment by credit card.
3 – Place order to complete the reservation.
If you have chosen to pay with Paypal, the website will redirect you to the Paypal website, where you will carry out the operation.
The same goes for the credit card payment option, which will redirect you to your bank’s website, where you will carry out the operation.
We won’t ask you for your credit card / Paypal account details under any circumstances.
If you receive an email supposedly from Kayak del Ter asking for this information, do not reply.
You will receive an email – at the address you provided in your personal details – with the booking confirmation.
If you have paid for the activity (with Paypal or credit card), you will also receive payment confirmation email. This may take a few minutes.
If the date of the activity is approaching, and you have not received the confirmation email, contact us to check that the reservation has been made correctly.
Depending on the settings of your Paypal or your bank account, you may also receive a payment confirmation email from them.